Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–7 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order ships, you'll receive a confirmation email with tracking information.

Shipping Rates

We currently ship within the United States.

Standard Shipping: $8
Free Standard Shipping: Orders of $75 or more

The $75 free-shipping minimum is based on the order subtotal after discounts and before applicable taxes.

Delivery Times

Standard shipping typically takes 3–7 business days after your order has been processed and shipped.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update the tracking information after your package has been accepted.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered fulfillment or been shipped.

Lost or Missing Packages

If your tracking shows your package has been delivered but you cannot locate it, please check around your property and with household members or neighbors before contacting us.

If your package appears to be lost in transit, contact us and we'll help you determine the next steps with the shipping carrier.

Questions?

For questions about your order or shipping, contact us at hello@brassandpalms.com